The Bridge Connection

                                      E.Z. WORK

                                 123 Main Street

                           Podunk Alabama   12344

                              ezwork@yahoo.com

                                 222-111-1478

SUMMARY: An energetic, seasoned, home improvement retail department manager with 3 plus years of work experience, also an experienced industrial engineering technican, quality control, and material planner in a manufacturing enviroment with ISO9000 and QS9000 certifications and computer sillls.

PROFESSIONAL EXPERIENCE: 

High's, Podunk, Alabama

A high volume, home improvement retail store chain recognized through out the United States, consisits of 250 stores in most major markets

                Department Manager – Install Sales, March 2005 – August 2008

• Responsible for assisting in training store Installed Sales team so the store can provide superior Installed Sales service.
• Coordinate and schedule installations.
• Train employees on completing installation paperwork, Lead Management System, and resolve customer satisfaction issues.
• Ensure Lead management System is kept current.
• Responsible for ensuring installations are scheduled in a timely manner.
• Ensure RTM credits for labor and material are properly submitted  and received.
• Handles Installed Sales customer issues to assure complete “Customer Satisfaction”.

PY II, Podunk, Alabama

A major food service organization found mostly in the southeastern United States

General Manager, June 2001 – May 2005

• Supervised approximately 60 employees in the food service industry.
• Achieved market leader status with annual sales exceeding $1,000,000.
• Received General Manager of the Year 2002.
• Received Signature of Excellence Award 2001.
• Received Training Store status 2001
• Received Customer Satisfaction Award 2002

 INTERCONNECT, Podunk, Alabama

a major international company with $400 billion in sales annually that manufactures connecting parts

                Industrial Engineer Technician, August 2000 – January 2001

• Processed engineering drawings utilizing Micro Work Stations.
• Developed operator work instructions from engineering drawings.
• Designed and implemented individual Process Work Instructions to increase productivity and allow engineering changes to be processed in timely a manner.

Material Planner, May 2000 – August 2000

• Released suborders and shipping allocations.
• Expedited parts as required.

Quality Engineer Technician, October 1998 – May 2000

• Developed visual aids and spreadsheets using Microsoft Office for technical presentations.
• Developed and utilized Microsoft Access database and corporate intranet websites.

Test Engineer Technician, July 1997 – October 1998

• Developed test programs for aircraft wire harnesses.
• Repaired and calibrated test equipment.

Quality Control Analyst, June 1993 – November 1997

• Developed and utilized archival program for the creation, maintenance, storage, preservation, and disposition of activities of government contracts, shop orders, payroll and materials.
• Interfaced with various corporate department and their customers concerning the storing and retrieval of company owned hardware, and electronic and physical documentation.

CERTIFICATIONS:

• Troubleshooting & Maintenance of IBM PC’s & Compatibles
• Conflict Management, Ethics Training
• ISO9000, QS9000
• Lean Management
• Certified Instructor, Basic Management Training
• Microsoft Office, FrontPage 2000, Web Design
• Ergonomics in the workplace
• Internal auditing to ISO/GQS standards

EDUCATION:

Diploma, Podunk High School, Podunk, Alabama

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